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Missing designs
Updated over 8 months ago

From time to time, designs might not appear where you expect them to be. If you're having trouble locating a design in Ellty, here's what you can consider:

Check Your Dashboard

First and foremost, ensure you're looking in the right place. Your designs should be located in the Your Projects - Designs section of your Ellty dashboard.

Different Account Issue

It's not uncommon for users to have multiple Ellty accounts. The design you're looking for might be saved in a different one. Check to make sure you're logged into the correct account by reviewing your account details.

Check the Trash

Designs that have been deleted get moved to the trash. They will remain there for 30 days before getting permanently deleted. It's worth checking your trash folder to see if your design was accidentally placed there.

Browser Issues

Browsers can sometimes present glitches. Consider clearing your browser's cache or try accessing Ellty from a different browser to check if the design reappears.

Losing sight of your designs can be a bit unsettling, but they're often just a few clicks away. With these steps, you'll likely find your design and continue your creative journey with Ellty without any hitches.

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