We understand how frustrating it can be to encounter unexpected hiccups, especially after making a payment. If you've upgraded to Ellty Pro but aren't seeing the benefits reflected in your account, we're here to help.
Here's a guide to troubleshoot and resolve this issue:
Check Your Payment Status
Before diving into troubleshooting steps, ensure that your payment was successful:
Review the email associated with your Ellty account for any payment confirmation messages.
Check your bank or credit card statement to confirm the charge from Ellty.
Multiple Ellty Accounts
It's not uncommon for users to have multiple Ellty accounts, sometimes without realizing it. Ensure that you're logged into the correct account associated with the Pro subscription. If you've accidentally subscribed using a different account, reach out to our support for assistance.
Refresh Your Account
A simple refresh can often resolve minor glitches:
Log out of your Ellty account.
Clear your browser's cache and cookies.
Restart your browser and log back into your Ellty account.
Verify Subscription Status
To confirm your current subscription status:
Navigate to Settings on Ellty.
Proceed to the Subscription tab. Here, you should be able to see details about your current plan.
Contact Support
If you've followed the above steps and still encounter issues, our dedicated support team is here to assist:
Reach out with details of your payment, including transaction IDs or reference numbers, if available.
Provide any relevant screenshots or information that can help us understand and resolve the issue faster.
At Ellty, your satisfaction is paramount. We apologize for any inconvenience and appreciate your patience as we work diligently to address and rectify any challenges you might face.