Understanding your financial statements is crucial, and unexpected charges can sometimes be a cause for concern. If you've identified a charge from Ellty on your statement, we're here to clarify the potential reasons:

The primary reason users encounter a charge from Ellty is due to the Ellty Pro subscription. Subscribing to Ellty Pro means you're opting for a more enriched design experience with advanced features and tools. This subscription, whether you've chosen the monthly or annual option, is set to renew automatically to ensure continuous, uninterrupted access to our premium offerings.

With the myriad of digital platforms available today, it's not uncommon to manage multiple accounts, perhaps tied to different email addresses. It's possible that you've inadvertently created more than one Ellty account, each with its distinct preferences and potential subscriptions. Ensure that the charge isn't associated with a secondary Ellty account you might have established.

Being in command of your subscription settings is paramount. You can always review, modify, or even cancel your subscription if needed:

The digital world can sometimes be a maze, especially when juggling multiple online services and their associated subscriptions. If there's any ambiguity surrounding a charge, or if you suspect an error, our dedicated support team is readily available. We remain steadfast in our commitment to transparency, clarity, and user satisfaction.

At Ellty, the trust you invest in our platform is something we deeply value. Our mission extends beyond offering a top-tier design platform - we're dedicated to clear communication and transparent billing practices. Whenever questions or concerns arise, we encourage you to reach out. Our community's satisfaction is always at the forefront of our endeavors.