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I can't log in
Updated over a week ago

Experiencing difficulties accessing your Ellty account can be frustrating. To help you regain access quickly and securely, follow these troubleshooting steps:

Clear Your Browser's Cache and Cookies

Firstly, clear your browser's cache and cookies. This can often resolve many common login issues:

  1. Go to your browser's settings.

  2. Find the privacy or history section.

  3. Select the option to clear browsing data, ensuring you choose to remove cookies and cache.

Try Incognito/Private Browsing

If clearing cookies doesn't help, try logging in using an incognito or private browsing window. This can help bypass certain issues related to session or cookies stored on your browser.

Switch Browsers

If you're still facing issues, attempt to log in using a different browser. Sometimes, specific browser settings or extensions can interfere with site functionality.

Check Your Internet Connection

Ensure you have a stable and active internet connection. Try accessing other websites or reloading the Ellty homepage to verify your connectivity.

Verify Your Email Address

It's common to have typos or use different email addresses for various online accounts. Double-check the email address you're using to log in to Ellty, ensuring it's the one you registered with.

Reset Your Password

If you believe your email is correct but can't remember your password or feel it's not working:

  1. Click on the Forgot Password? link on the login page.

  2. Enter your registered email address.

  3. Follow the instructions sent to your email to reset your password.

Account Activation

If you've recently signed up for Ellty and can't log in, check your email (including the spam/junk folder) for an account activation link. Ensure you've clicked this link to activate your account.

Contact Support

If you've tried the above steps and still can't access your account, our dedicated support team is ready to help. Reach out with details of your issue, and we'll work to resolve it as quickly as possible.

We value your presence on Ellty and are committed to ensuring a smooth login experience. We apologize for any inconvenience and appreciate your patience as we work to address and rectify any challenges you encounter.

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